G3 HVAC PrepBOX

Ontario G3 Gas Technician exam preparation

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Help and Frequently Asked Questions

How G3 HVAC PrepBOX works, what the Ontario G3 exam involves, and how subscriptions and refunds are handled. 38 questions answered.

Getting Started

What is G3 HVAC PrepBOX?

A study tool for the Ontario G3 Gas Technician certification exam. It has 1,184 questions across 9 topics, four full Practice Tests, and a Master Exam that simulates the real test under real conditions.

Where should I start?

Try the free 20-question mock exam first — no account needed. It draws from the whole question bank, so it gives you an honest sense of where you stand. After that, work through Topics one at a time, then use Practice Tests to check your readiness.

What score should I aim for?

Aim for 80% in this app. The real G3 exam passes at 75%, so hitting 80% here gives you a buffer for exam-day nerves and question wording you have not seen before.

Is this the same as the Android app?

Same question bank and same features. Corrections we make reach both. The main differences are that the web version handles subscriptions through Stripe rather than Google Play, and it needs an account so your subscription can follow you between devices.

Your Account

Why do I need an account?

So your subscription belongs to you rather than to one browser. Sign in on your phone, your laptop, or a new device and your access comes with you. Without an account there would be no way to prove you had paid.

Do I need an account to try it?

No. The free mock exam works signed out. You only need an account to subscribe or to restore a subscription you already have.

Can I use my subscription on more than one device?

Yes. Sign in with the same email on any device and your subscription is there. Study progress, though, is stored separately in each browser and does not sync between them.

I forgot my password.

On the sign-in screen, type your email address and then tap "Forgot your password?". We send a link that lets you set a new one. It works once and expires after an hour, so use it soon after it arrives.

Does my Android subscription work here?

No. The Android app bills through Google Play and the website bills through Stripe, and the two are separate. A subscription bought in one does not unlock the other.

Installing on Your Phone

How do I install this on an iPhone?

Open g3hvacprepbox.com in Safari — it must be Safari, as other browsers on iOS cannot install web apps. Tap the Share button, scroll down, and choose "Add to Home Screen". It then opens full screen with its own icon, like any other app.

How do I install it on Android?

Open the site in Chrome. You should be offered "Install app" or "Add to Home screen", either as a prompt or in the ⋮ menu. There is also a native Android app on Google Play if you prefer.

Why install it rather than use the browser?

It opens full screen without browser bars, loads faster, works offline, and — importantly on iPhone — your saved progress is far less likely to be cleared. Safari deletes stored data for websites you have not visited in a while, but leaves installed apps alone.

Practice Tests

What are the Practice Tests?

Four full-length mock exams of 160 questions each, drawn from every topic. There is no time limit — work at your own pace and use them to gauge readiness before attempting the Master Exam.

Can I stop and come back later?

Yes. Answers save as you go. Close the tab whenever you like and pick up where you left off on the same device.

What are Topic Quizzes for?

Drilling one area at a time. Every question in a topic, in order, so you can work through a weak subject properly rather than meeting it at random.

Master Exam

What is the Master Exam?

A full simulation of the real G3 exam: 165 questions sampled at random from the whole bank and balanced across all 9 topics, with a 3-hour-30-minute countdown.

Are the questions the same every time?

No. Each attempt draws a fresh random sample, balanced across topics, with no question repeated inside one exam.

What happens if I close the tab during the Master Exam?

Your answers are saved and you can return and continue — but the clock does not stop. The 3 hours 30 minutes runs from when you started, whether the tab is open or not, exactly as it would on exam day. Come back after four hours and it will have submitted itself.

What happens when the timer runs out?

The exam submits automatically with whatever you have answered. Unanswered questions count as incorrect, the same as the real exam.

Should I sit it in one go?

Yes. The point is to find out how you perform under exam conditions. Treat it as the real thing — quiet room, no notes, no interruptions.

Challenge Bank

What is the Challenge Bank?

Every question you get wrong is saved here automatically. It is your personal weak-spots list — drill it regularly and it turns mistakes into things you know.

How do questions leave the Challenge Bank?

Answer one correctly there and it is removed. The list shrinks as you improve, which is the point.

Do Master Exam mistakes go in too?

Yes. Wrong answers from any mode — Topics, Practice Tests, the Master Exam, or the free mock — all land in the Challenge Bank.

Subscription & Billing

What is free?

The 20-question mock exam, and it always will be. It pulls from the full bank, so it is a fair sample rather than a teaser.

What does a subscription unlock?

Everything else: all Topic Quizzes, all four Practice Tests, the Master Exam, the Challenge Bank, your Stats dashboard, and the Study Reference.

How much does it cost?

$9.99 CAD a month, or $49.99 CAD a year. Both renew automatically until you cancel.

How do I cancel?

Settings → Manage subscription. That opens Stripe's billing page where you can cancel in a couple of clicks. No need to email us and nothing to explain.

What happens to my access when I cancel?

You keep everything until the end of the period you have already paid for. Cancelling on day two of a month does not cut you off on day two.

Can I get a refund?

First payments are not refundable — the whole question bank unlocks immediately, so a purchase cannot really be undone once used. That is why the free mock exam exists: try it first. For renewals, if you meant to cancel and a renewal caught you out, write to us within 14 days and we will look at it. Genuine billing errors are always refunded.

I paid but everything is still locked.

Wait about fifteen seconds and refresh — confirmation from Stripe occasionally arrives a moment after you get back to the site. If it is still locked after that, email support@g3hvacprepbox.com with the date you paid and we will sort it within 48 hours.

Where do I get a receipt?

Stripe emails one for every payment. You can also find all your invoices under Settings → Manage subscription.

Your Progress & Data

Where is my progress stored?

In your browser, on your device. It is not sent to us — we cannot see your scores. That keeps things private, but it also means progress does not follow you to another device.

Could I lose my progress?

Yes, if you clear your browser data. On iPhone, Safari also clears stored data for sites you have not opened in a while — installing the app to your home screen prevents that. Your subscription is safe either way, because it lives with your account rather than your browser.

Does it work offline?

Once you have opened it, yes. Questions, quizzes and your progress all work without a connection. You need internet to sign in, to subscribe, and occasionally so the app can confirm your subscription is still active.

How do I start over?

Settings → Reset All Progress. It clears answers, stats and the Challenge Bank on that device. It does not touch your account or subscription.

Questions & Corrections

I think an answer is wrong.

Please tell us. Settings → Contact Us, choose "Wrong Answer or Content Error", and describe the question — the wording helps us find it fastest. We check every report against the code, and corrections reach everyone automatically.

Where do the questions come from?

They are written from publicly available material covering the G3 syllabus — CSA B149.1, the Technical Standards and Safety Act, and standard trade knowledge. They are not copies of any official exam, and we are not affiliated with TSSA or any certifying body.

How do I contact you?

Settings → Contact Us, or email support@g3hvacprepbox.com directly. We reply within 48 hours.

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The full exam guide: format, topics and a study plan →